It's really important that people see, even at the top of the chain, what it takes to be a good manager or CEO – a huge amount of dedication, strategy, communication, positive thinking. They ask themselves how can we improve, make progress possible and find ways around the difficulties?
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Great leaders are expert decision-makers and always thinking about how to change a business. They encourage others and make them feel safe in their environment and able to speak up. There are many times when leaders can intimidate colleagues when they walk into a room, but really successful people deflect attention away from themselves. You also need to create a good environment. They need to feel part of a dynamic team that has to keep moving forward. You need to show people you need them by saying: "I know you're capable, and I know you can do a great job." Get the most out of your employees by challenging and helping them be the best they can be.Įncourage people to thinking differently and keep them on their toes. As a manager you need to be accountable to people around you. Good management is also about making people feel part of the inner circle, and being part of the team yourself as the manager. If someone is told what hurdles they have to overcome and the consequences of doing so, they'll have a really clear vision. The worst kind of businesses are ones where there are no expectations set out for employees. The best way to make people feel valued is talking to them and listening. You've got to make people feel they're part of the team, and that their work is recognised and valued. The hearts part is about creating a passion and a real connection between the person and the business. It's also about explaining what the reward will be for success. The minds part is about communicating where we're going, how we'll get there, and people's individual roles in it. Good leaders communicate through both hearts and minds. Good managers ensure good outcomes, but great leaders can deliver a vision by getting people to work together. I've learned there's a big difference between managing people and leadership.
It's been exhausting and hasn't always been easy, but it's certainly been worthwhile. I worked hard in my first job and I've continued to work hard for 30 years to be the Karren Brady you see today.
It's really important that young people realise very rarely do you become an overnight success. I was very lucky that Saatchis gave me a job.Īfter that it was down to hard work. So to get this, I knew I needed money and that meant I needed a job. You're told when to sleep, what to eat and when. When you're boarding, nothing is your own and your whole day is scheduled. I had been at boarding school for many years. The only thing I wanted when I left school was independence.
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